How to Open a Support Ticket Print

🧰 How to Open a Support Ticket

Opening a support ticket is the quickest way to get help with your website, hosting, SEO, or billing questions. Submitting through your TK Internet Marketing Client Area ensures your request is tracked and routed directly to the right department.

🔐 Step 1: Log In to Your Client Area

1. Visit https://clients.tkinternetmarketing.com/clientarea.php.

2. Enter your email address and password, then click Login.

   💡 If you forgot your password, click Forgot Password? and follow the reset link in your email.

🧭 Step 2: Go to the Support Section

1. From the main menu, click Support → Open Ticket.

2. You’ll see a list of available departments, such as:

   • Website Support – for technical or WordPress issues.

   • SEO / Content Updates – for keyword or website text changes.

   • Billing Department – for invoices, payments, or account questions.

   • Google Business Profile / Local Listings – for profile edits or updates.

3. Choose the department that best matches your request.

✏️ Step 3: Complete the Ticket Form

1. In the Subject line, briefly describe your issue or request (e.g., “Update homepage banner” or “Billing question about invoice #1234”).

2. In the Message box, include as much detail as possible:

   • Page URLs, screenshots, or examples.

   • Exact wording for text changes or updates.

   • Steps to reproduce an error (if technical).

3. Attach any supporting files or images by clicking Choose File or Upload.

💡 The more details you provide, the faster our team can resolve your issue.

🕒 Step 4: Submit and Track Your Ticket

1. Once your form is complete, click Submit Ticket.

2. You’ll receive a confirmation email with your ticket ID.

3. To track your ticket, go to Support → My Tickets at any time.

📨 You’ll be notified by email when we reply or complete your request.

🧾 Step 5: Review and Close the Ticket

1. When your issue is resolved, open your ticket and click Mark as Resolved or Close Ticket.

2. Closed tickets stay available under Closed Tickets for your records.

💬 Need Help?

If you’re unsure which department to select or need to describe your issue in more detail, simply email support@tkinternetmarketing.com.
We’ll make sure your request is submitted to the correct place and followed up promptly.